novosgrove Privacy Policy

Last Updated: July 16, 2026

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Overview

At novosgrove, safeguarding your personal information and honoring your privacy is a core commitment. This Privacy Policy describes the types of data we gather, how we use and process that data, and the measures we take to protect it whenever you browse our website, engage with our platform, or complete a purchase with our store.

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Information We Collect

When you interact with our services, we gather the following categories of personal information:

• Account & Order Data: Your name, email address, shipping address, billing address, phone number, and order history — collected when you register an account, place an order, or manage your novosgrove profile.
• Payment Data: Every payment transaction is encrypted using Secure Sockets Layer (SSL) technology and handled directly by payment processors that comply with PCI-DSS standards. novosgrove never stores and cannot access full credit card numbers, CVV security codes, or banking credentials.
• Usage Data: IP address, device type, browser type, operating system, and interaction details — gathered automatically through cookies and analytics tools as you navigate our platform.
• Communications: Messages, inquiries, customer support correspondence, or feedback you submit through email, contact forms, or live support channels.

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How We Use Your Information

Your personal information is used strictly for legitimate business purposes:

• To process, fulfill, and ship your orders, including sending order confirmations, tracking details, and delivery updates.
• To deliver responsive customer support and resolve order, shipping, or product issues.
• To send necessary transactional and service notifications related to your account or orders.
• To analyze usage trends, optimize website functionality, and improve customer experience.
• Marketing Communications: Promotional or marketing emails are sent only when you have explicitly opted in. You may unsubscribe at any time by clicking the "Unsubscribe" link in any promotional email or contacting our team directly.

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Sharing of Information

We do not sell, rent, trade, or otherwise share your personal information with third parties for their commercial or marketing purposes.

We share your personal data only with trusted third-party service providers whose services are necessary to operate our platform and fulfill our services to you:

• Payment Processors: PCI-DSS-compliant payment gateways that securely process transactions.
• Shipping & Logistics Partners: Courier and postal services that package, ship, and deliver your orders.
• Analytics Providers: Services that help us evaluate website traffic and performance using anonymized, aggregated data.

Every third-party service provider is contractually obligated to uphold strict privacy standards, protect your data, and use it solely to carry out authorized tasks on behalf of novosgrove.

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Data Security

We maintain robust technical and organizational security measures — including SSL/TLS encryption for data in transit and restricted access protocols — to shield your personal data from unauthorized access, loss, alteration, or disclosure.

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Cookies Policy

Our website uses two categories of cookies:

1. Essential Cookies: Required for core functionality, such as preserving shopping cart contents, security authentication, and navigating checkout. These cookies cannot be disabled.
2. Analytics & Performance Cookies: Used to collect anonymized information about how visitors interact with our store, allowing us to enhance site usability.

You can adjust non-essential cookie preferences through your browser settings at any time.

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Your Rights

Depending on your jurisdiction, you hold specific rights regarding your personal information:

• GDPR (EU/EEA Residents): The right to access, correct, update, erase, restrict processing of, or request portability of your personal data.
• CCPA / CPRA (California Residents): The right to know what personal data is collected, the right to request deletion, and the right to non-discrimination for exercising privacy rights. As stated above, novosgrove does not sell personal information.

To exercise any of these rights, please contact our privacy compliance team at support@novosgrove.xyz. We will verify your request and respond within 30 days.

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Changes to This Policy

novosgrove may revise this Privacy Policy from time to time. When material changes occur, we will notify you by email or through a prominent notice on our website before those changes take effect. We encourage you to review this page periodically.

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Contact Us

If you have questions about this Privacy Policy or our data protection practices, please reach out to us:

• Official Business Name: novosgrove
• Privacy & Customer Support Email: support@novosgrove.xyz
• Customer Support Phone: 16073462568
• Physical Business Address: 46 ONTARIO STREET 102, CORNING, NY 14830, United States
• Support Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST